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Customer Charter

We make it happen by forming positive partnerships

Our aim is to create long term partnerships with all our clients. As a client of DFK ANZ you can expect:

Advice

  • The advice you receive will be provided by skilled and experienced professionals who receive ongoing professional development.
  • This advice will be relevant, timely, leading-edge and effective focusing on building and adding value to your specific business.
  • It will also be practical and concise and presented in a jargon-free easy to understand format

Service

  • Written terms of engagement and fees for all assignments are defined in advance
  • Timetables and delivery dates are jointly agreed upon and adhered to
  • All communications are dealt with promptly and confidentially

Relationships

  • You will have a key contact within our firm who is responsible for the overall service we deliver as well as a service team to whom you have direct access at all times
  • Your team is fully committed to understanding your objectives and business so we can provide timely and relevant service and advice to build your business profits and personal wealth